Booking Conditions

Included in rates:
 
Bed and household linens Garden maintenance Pool maintenance Sheets and towels changed once a week WIFI internet Final cleaning Baby Cots / Highchairs (if requested)
 
Not included in rates

Price does not comprise of Cancellation insurance, Tourist Eco Tax (which is 2.20 Euros for each person, each day and is reduced by half after the ninth day of the stay, and not applicable for people under 16-years-old), additional items requested by the customer and ibiza Crypto Lux Concierge Services.

 
Rental conditions

Upon renting, kids must be monitored by an adult when in the hot tub, pool, sauna, or hammam. Without prior consent from Prestige Properties, it is not allowed to throw any type of gathering or event in the home. The individual renting the property will take on the liability for any injury, harm, or legal proceedings that may occur due to these unauthorized activities. Not all rentals have fencing around their pool, and there is no lifeguard on duty. Smoking is forbidden inside the house, and upon checkout, the condition of the home should be the same as when it was initially rented; otherwise, the guests may be charged fees. Anything that is damaged or broken from the property’s inventory will be taken out of the security deposit. Animals are typically not permitted (if you are planning a trip with a pet, please reach out to us to learn which properties allow pets). 

Check-in is typically between 4:00 PM and check-out is by 10:00 AM (during low season, check-in and check-out times can be more flexible. You can contact the agency to inquire about the availability of alternative options). 

The agency requests that you get in touch with them two weeks prior to your arrival to provide them with the details of your flight or ship number, as well as the time you’ll be coming in so they can coordinate key pick-up or airport transportation.

 
Reservation conditions

Ibiza Crypto Lux rentals require a reservation fee of half of the total rental cost when the reservation is made, then the remaining balance is due when the customer checks in, which can be paid in cash, with a Visa or Mastercard, or via bank transfer.

 
Security Deposit

Prior to gaining access to the property, a security deposit of an amount ranging from 1000€ to 40,000€ (which will be specified on your booking confirmation) must be made. The payment can only be done using Visa and Mastercard. If the deposit is not settled, we reserve the right to remove you from the property. The deposit will be fully refunded within 5 days after check-out, given that the property is not damaged or destroyed in any way.

Cancellation policy and cancellation fees

The policy and charges for canceling a booking made by the tenant are as follows: any changes or cancellations must be communicated to us via email. The cancellation terms are based on the local time at the villa. In the event of canceling more than 60 days before the start of the rental period, the penalty fee is 30% of the total amount. For canceling between 60 and 30 days before the start of the rental period, the penalty fee is 50% of the total amount. If the tenant cancels less than 30 days before the start of the rental period, no refund is available. We STRONGLY RECOMMEND that the tenant take out cancellation insurance in case of any unexpected eventuality so that they are not at risk of losing their entire payments.

  Cancellation of the booking by the agency / owner:

In the event that we have to cancel your booking for any unforeseen reasons, we will notify you as soon as possible. We will try to find a comparable property in our portfolio with the same rent commencement date and rental period. If we are unable to do so, you have two options:

 

1) choose an alternative property with a different rent commencement date,

or 2) settle for a villa with different criteria but the same rent commencement date and rental period. 

If the alternative property is cheaper than the original one, the difference will be reimbursed. Additionally, you may also opt to cancel the booking and receive a full refund of all money you have paid until then.

 

 

Insurance

Ibiza Crypto Lux and the owners of the property will not be held accountable for any losses, thefts, or injuries sustained while at the rental. We strongly suggest that renters purchase a particular insurance plan to cover for any potential issues. Ibiza Crypto Lux does not accept any responsibility for damages, accidents, delays, or any other grievances in relation to the rental.

Responsibility of the company

Ibiza Crypto Lux does not accept any responsibility for injury, accident, delay or other complaints pertaining to the rental of the property.

Private Villa Terms and conditions

Different terms and conditions may apply to specific villas. If you have any queries, do not be afraid to get in touch with our rental team. They can be reached by phone at +34 611703901 or via email at info@ibizacryptolux.com. We hope that you have a pleasant and delightful stay!

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